What is your return policy?

Return and exchange conditions: 👉 Access the return form

You have a 14-day period from the receipt of your order to make a return or exchange request via our online form: https://al-hidaya.shipping-portal.com/rp/

🧾 Conditions to be met:

• Products must be unused and in their original packaging;

• They must show no signs of use, washing, or damage;

• They must be clean and resalable (e.g. clothing without odours or hair).

⚠️ Cosmetics and perfumes cannot be returned if their packaging has been opened.