Service Client

Express home deliveryYes, we offer express home delivery with Chronopost, within 24 hours (from Monday to Saturday).🚀 Order before 3pm for same day dispatch.

Yes, in-store collection is available in Marseille.When placing your order, simply select the "Store Pickup" option.You will then receive a confirmation email as soon as your order is ready to be c...

 To return an item, please use our return portal:👉 https://tracking.eu-central-1-0.sendcloud.sc/All return instructions are available there.—The Al Hidayah Team 

If your payment was declined, please check:Your card details Use another payment method Contact your bank if the issue persists.You can also try to place the order again.—The Al Hidayah Team 

Q6. Where can I view my orders?Go to your “My Orders” area. There you will find the complete list of your purchases, their status, and your downloadable invoices.Q7. How can I track my order?Once y...

Decorations and items for EidYes, we offer a wide selection of items to celebrate Eid:🎁 Festive decorations, gift boxes, clothing for children and adults, as well as halal sweets and party accessor...

Composition and halal complianceAll our cosmetic and food products are formulated according to halal standards, without alcohol or ingredients of porcine origin.Each product sheet specifies the com...

Islamic clothing for childrenYes, we offer a wide selection of Islamic outfits for children: qamis, abayas, sarouels and other clothing suitable for every age.Each model is available in several siz...

Care of prayer matsFor delicate models, opt for hand cleaning using a damp cloth.The classic fabric mats can be washed by hand or in a machine (delicate cycle).🧺 Before any washing, remember to che...

Perfumes with or without alcoholThe majority of our perfumes are alcohol-free, especially the musc oils in roll-on bottles, ideal for daily use and compatible with prayer.However, spray perfumes ge...