Service Client
- Total activity 135
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Activity overview
Latest activity by Service Client-
Service Client created an article,
Request your invoice / duplicate
You can download your invoices from your account > “My Orders” section.If you need a copy, please send us your order number.—The Al Hidayah team
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Service Client created an article,
🎁 Welcome offer not received
The welcome email may sometimes land in your spam folder.Please check it or contact us if you didn’t receive anything.—The Al Hidayah Team
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Service Client created an article,
Product availability
If a product is out of stock, you can activate an email alert on the product page.Unfortunately, we cannot guarantee a precise restocking date.—The Al Hidayah Team
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Service Client created an article,
🔑 Forgot your password? Reset it
To reset your password, go to the login page on our website and click on “Forgot your password?”Follow the steps to receive a reset link by email.If you don’t receive the email, please check your s...
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Service Client created an article,
I want to return an item (via the return portal)
To return an item, please use our return portal:👉 https://tracking.eu-central-1-0.sendcloud.sc/All return instructions are available there.—The Al Hidayah Team
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Service Client created an article,
Payment declined
If your payment was declined, please check:Your card details Use another payment method Contact your bank if the issue persists.You can also try to place the order again.—The Al Hidayah Team
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Service Client created an article,
Track my order (Where is my package?)
You can track your order here:👉 https://tracking.eu-central-1-0.sendcloud.sc/Delivery times may vary depending on the carrier and the period (holidays, promotions, etc.).Feel free to contact us if...
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Service Client created an article,
⚙️Account Deletion
Q16. How can I delete my customer account? Please send a request to contact@alhidayah.fr with the subject line “Account deletion request”.We will proceed with the deletion of your personal data in ...
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Service Client created an article,
📧 Support & Contact
Q14. How can I contact Customer Service?📞 By phone: +33 6 13 36 50 45 (Monday to Saturday, from 10 a.m. to 7 p.m.)📧 By email: contact@alhidayah.fr Q15. Where can I follow my requests or conversatio...
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Service Client created an article,
🧾 Returns and Claims
Q12. How do I make a return?Log in to your account and go to the “My Orders” section.Select the relevant order then click on “Request a Return”.You will be redirected to the dedicated portal:👉 Al H...