Service Client

Changing the delivery addressIf you wish to change the delivery address, please contact our customer service quickly contact@alhidayah.fr. As long as the order has not yet been shipped, we will do ...

Q10. How do I add or change a delivery address?From your customer area, go to “My addresses”, then click on “Add an address” or “Edit” as appropriate.Q11. Can I save multiple addresses?Yes, you can...

Where to start to learn about IslamTo gently begin in religious practice and understanding of Islam, it is important to proceed methodically, starting with the essentials: the Word of Allah.📖 1. Th...

Delivery to collection pointsYes, we offer delivery to collection points with Mondial Relay, within an average timeframe of 48 to 72 hours.These options will be offered to you at the time of order ...

Parcel tracking: 🔗 Track my parcelYes, all our parcels are shipped with tracking.You will receive a email containing the tracking link as soon as your order is dispatched.You can also track your pa...

Q12. How do I make a return?Log in to your account and go to the “My Orders” section.Select the relevant order then click on “Request a Return”.You will be redirected to the dedicated portal:👉 Al H...

Getting started with fiqh (Islamic jurisprudence)To properly begin with fiqh, it is essential to start with the basics, using works in accordance with the Quran and the Sunnah, while taking into ac...

Delivery feesDelivery is free from €65 purchase in mainland France and Corsica via Mondial Relay.For orders below this amount, delivery fees start from only €2.90.

Parcel not received or stuckStart by checking the status of your shipment via our tracking platform:🔗 Track my parcelIf the parcel appears stuck or marked as delivered without you having received i...

 You can track your order here:👉 https://tracking.eu-central-1-0.sendcloud.sc/Delivery times may vary depending on the carrier and the period (holidays, promotions, etc.).Feel free to contact us if...