Service Client

Arabic learning methodsOur Arabic learning methods adapt to each level — child or adult — and to different teaching approaches.They combine explanations in French and 100% Arabic content, for clear...

Issue with your orderWe are sorry for the inconvenience caused.To process your request quickly, please contact our customer service as soon as possible, providing your order number and, if necessar...

Choosing the right reading levelTo choose well, consult the detailed descriptions available on our product sheets.We often indicate there if the book is suitable for beginners, intermediate or adva...

Damaged parcel or productIf you receive a damaged parcel or product, please take a photo of the parcel and the item concerned, then contact us immediately at the following address:📩 contact@alhiday...

Parcel not delivered or returned to senderIf your parcel is returned to us, do not worry: we will inform you as soon as we receive it.In some cases, return fees may be deducted from the refund amou...

Refund timeframeOnce your parcel has been received and checked, the refund is processed within a maximum of 14 days, in accordance with the terms of our return policy.

Order return: 👉 Access the return portalYes, it is possible to return one or more items from your order.Just make sure to comply with the return conditions: products unused, unworn, and in their or...

Return of a textile item: 👉 Access the return formYes, returns are possible as long as the garment is in new condition, not worn (except for trying on), with its original label and packaging.📝 To m...

Exchanging an itemTo make an exchange, please submit your request via our online return portal:👉 Access the return portalOnce your request is approved, you will receive a return label by email to u...

 You can download your invoices from your account > “My Orders” section.If you need a copy, please send us your order number.—The Al Hidayah team